Privacy Policy

Collection of information

Durham Community Action holds and stores certain information about you. For example, it holds information related to your visit to this site such as which pages you visit, how often you visit and information you specifically provide to enable you to receive a particular service.

Use of information collected

Durham Community Action will only use the information you provide for (1) processing your enquiries;  (2) statistical purposes to improve this Website and its services to you; (3) to supply website content and advertisements to you but only if you consent, and to notify you of products or special offers that may be of interest to you; (4) to administer this website.  You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Non-personal data may also be used and stored with other persons

Durham Community Action will not sell or transfer any personal information outside, other than where explicit reference is made and approval obtained from you when you provide the information, or where passing that information to third parties is necessary to provide you with the information or service requested.

Data Protection

Durham Community Action complies with the data protection laws of the United Kingdom and takes reasonable care to prevent any unauthorised access to your personal data.  If you want to know exactly what information Durham Community Action holds about you, it can be obtained by requesting a Subject Access Request Form from Durham Community Action at its registered office.  A fee will be payable for such access.  By supplying Durham Community Action with information you confirm that you do not consider use of your information in accordance with this Privacy Statement to be a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.  By entering information on forms or providing Durham Community Action with any personal information you are consenting to Durham Community Action processing that data for it's own business use and holding it on it's server.  Please also be aware that if the police, or any regulatory or governmental authority investigating suspected unlawful activities request Durham Community Action to provide your personal details and/or information concerning your activities whilst visiting this site, we shall do so.

How we keep your information secure

Durham Community Action takes the security of your personal data seriously, and uses industry standard security software to safeguard your data.

Durham Community Action's Privacy Policy

This policy may change to meet the requirements of Durham Community Action's business or changes in Data Protection Laws. Changes will be updated and displayed on this website.